💳Account & billing
Frequently asked questions about Mailmeteor's account.
Where to login to my account?
Mailmeteor is fully managed from the Google Sheets add-on. Just open a spreadsheet, then select "Add-ons" in the menu, then "Mailmeteor > My Account" to manage your account.
How to cancel my subscription?
You can cancel your subscription anytime. Just open the add-on and go to your account. Here's a full guide on how to cancel your subscription.
My subscription is activated on the wrong email address
No worries! We can change your email address if you entered the wrong one during purchase. Please contact us and let us know the old email address and the new one you'd like to use instead.
Can I change my email address?
If you need to change the email associated to your Mailmeteor account or transfer your license to another email address, contact us and we will manually update your account. Let us know the current email address and the one you'd like to use instead.
Note: we reserve the right to refuse the change if we detect a misuse of the platform such as a spamming behavior.
I've purchased Mailmeteor but my account did not upgrade
If you've purchased a subscription but still can't access the premium features, try the following:
Refresh your window and re-open Mailmeteor to see if it updates your account
In Google Sheets, go to the Add-ons menu at the top and check under Mailmeteor > My account that you are logged in with the right Google account
In case the above doesn't help, your issue may come from a typo in your email address during upgrade or a temporary issue preventing the upgrade. Please contact us and we will help you solve this situation.
Lifetime license: If you've purchased a Mailmeteor Lifetime license through Paypal, note that it may take up to 24 hours for your license to be activated. This license is a special plan that requires a manual activation on our end, explaining why the upgrade is not immediate. We'll do our best to activate your license as soon as possible. If you own another type of lifetime licenses, feel free to contact us in case you need assistance.
I'd like to update my credit card details
To manage your billing method, follow these steps:
Access your account settings
In your account, click on "Update payment method"
You'll then be redirected to a secure page to update your payment method.
If you don't see the option to update your payment method, please contact us.
How to download your invoices
All the invoices associated with your account are accessible by following these steps:
Access your account settings
In your account, click on "Download invoices"
Can I invite teammates to Mailmeteor?
Sure you can! Invite as much teammates as you want right from the account section in your dashboard. From there, you can manage your team, by adding or removing users.
When you add a new user, your subscription will be instantly updated to reflect the changes. Especially, each active users are counted toward your billing plan.
Note: if you remove a user during your subscription, this user will be effectively downgraded at the end of your billing cycle. In the meantime, this user still have access to all the premium features of your plan.
I added a user by mistake
In case you added a new user by error, we can cancel and refund the account added by mistake, provided the account wasn't used to send emails using Mailmeteor. Contact us and let us know which email address was added by error. We'll adjust your account accordingly.
I've purchased Mailmeteor but I can only send 500 emails a day (instead of 2,000)
Mailmeteor has different sending limits, based on the plan you purchased and the underlying service you're using to send emails. To learn more about the daily quota, look at our dedicated article on email quota.
I am getting billed for account I no longer have access to
If you are getting billed for an account that is no longer active (whether someone has left your company, you lost access to the email account or don't know which account it is anymore), we'll help you cancel the account for you. Contact us and make sure to let us know about the email address you want to be cancelled or the last 4 digits of the credit card used for payment, so that we can locate your account.
I have been charged twice
In case you notice a duplicate payment, it might be due to the fact that you've added a new team member to your Mailmeteor account or that you have paid twice. If you're not sure about where the transaction comes from and need a helping hand, contact us and make sure to let us know about the email address you want to be cancelled or the last 4 digits of the credit card used for payment, so that we can locate your account.
How can I pay?
By credit card: We accept most major debit or credit cards (Visa, MasterCard, Maestro, American Express, Discover, JCB, Diners Club, China Union, Apple Pay and Google Pay). Some payment methods may not be available in all regions or all languages.
By wire transfers: It is possible to pay through wire transfer or SEPA transfer for larger transactions (over $500). Depending on your location and preferences, we can accept transfers to our US bank account or European bank account.
By PayPal: If you’d like to use PayPal, contact us and we’ll send you a secure invoice. This is only applicable for Yearly or Lifetime licenses.
"You have reached a limit for sending email"
If Gmail prompts this error after you've run a mail merge, it means that you've reached your sending capacity or that your email was detected as spam. Mailmeteor sends emails using your own Gmail account, this means that when your account reaches this limit, you can't send emails for a period of around 24 hours. Read this guide to learn more about how to fix this issue.
"You are temporarily blocked"
Mailmeteor uses anti-spam filters to keep the platform safe. In case you've been blocked you will receive a message like this "Sorry, you are temporarily blocked. Your activity on Mailmeteor has been reported as spam or misuse". Feel free to contact us if you think your activity is legit and we made a mistake.
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