💳Account & billing
Frequently asked questions about Mailmeteor's account.
Where to login to my account?
You can manage your Mailmeteor right from the Dashboard, then select Account.
How to cancel my subscription?
You can cancel your subscription anytime. Just open the add-on and go to your account. Here's a full guide on how to cancel your subscription.
Can I invite teammates to Mailmeteor?
Sure you can! Invite as much teammates as you want right from the account section in your dashboard. From there, you can manage your team, by adding or removing users.
When you add a new user, your subscription will be instantly updated to reflect the changes. Especially, each active users are counted toward your billing plan.
Note: if you remove a user during your subscription, this user will be effectively downgraded at the end of your billing cycle. In the meantime, this user still have access to all the premium features of your plan.
I added a user by mistake
In case you added a new user by error, we can cancel and refund the account added by mistake, provided the account wasn't used to send emails using Mailmeteor. Contact us and let us know which email address was added by error. We'll adjust your account accordingly.
I've purchased Mailmeteor but I can only send 500 emails a day (instead of 2,000)
Mailmeteor has different sending limits, based on the plan you purchased and the underlying service you're using to send emails. To learn more about the daily quota, look at our dedicated article on email quota.
I am getting billed for account I no longer have access to
If you are getting billed for an account that is no longer active (whether someone has left your company, you lost access to the email account or don't know which account it is anymore), we'll help you cancel the account for you. Contact us and make sure to let us know about the email address you want to be cancelled or the last 4 digits of the credit card used for payment, so that we can locate your account.
I have been charged twice
In case you notice a duplicate payment, it might be due to the fact that you've added a new team member to your Mailmeteor account or that you have paid twice. If you're not sure about where the transaction comes from and need a helping hand, contact us and make sure to let us know about the email address you want to be cancelled or the last 4 digits of the credit card used for payment, so that we can locate your account.
How can I pay?
By credit card: We accept most major debit or credit cards (Visa, MasterCard, Maestro, American Express, Discover, JCB, Diners Club, China Union, Apple Pay and Google Pay). Some payment methods may not be available in all regions or all languages.
By wire transfers: It is possible to pay through wire transfer or SEPA transfer for larger transactions (over $500). Depending on your location and preferences, we can accept transfers to our US bank account or European bank account.
By PayPal: If you’d like to use PayPal, contact us and we’ll send you a secure invoice. This is only applicable for Yearly or Lifetime licenses.
"You have reached a limit for sending email"
If Gmail prompts this error after you've run a mail merge, it means that you've reached your sending capacity or that your email was detected as spam. Mailmeteor sends emails using your own Gmail account, this means that when your account reaches this limit, you can't send emails for a period of around 24 hours. Read this guide to learn more about how to fix this issue.
"You are temporarily blocked"
Mailmeteor uses anti-spam filters to keep the platform safe. In case you've been blocked you will receive a message like this "Sorry, you are temporarily blocked. Your activity on Mailmeteor has been reported as spam or misuse". Feel free to contact us if you think your activity is legit and we made a mistake.
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